Privacy Policy

Last Updated: July 25, 2026

EviaRx LLC ("EviaRx," "we," "us," or "our") values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, use our pharmacy or pharmacist-led clinical services, purchase products, or otherwise interact with our services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Date of birth

  • Address

  • Email address

  • Telephone number

  • Insurance information

  • Prescription information

  • Medication history

  • Allergies

  • Health history

  • Laboratory results

  • Immunization information

  • Billing and payment information

  • Messages submitted through contact forms

  • Appointment requests

  • Waitlist registrations

  • Other information necessary to provide pharmacy or pharmacist-led clinical services.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Pages visited

  • Time spent on the website

  • Referral URLs

  • Analytics information collected through website analytics providers.

1.3 Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and enhance your experience. You may disable cookies through your browser settings, although certain features may not function properly.

2. Protected Health Information (PHI)

When EviaRx provides pharmacy services or pharmacist-led clinical care, certain information you provide may be considered Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state law.

Your PHI is used and disclosed only as permitted or required by law. If you become a patient of EviaRx, your health information may also be governed by our Notice of Privacy Practices.

3. How We Use Your Information

We may use your information to:

  • Dispense prescriptions

  • Provide pharmacist-led clinical services

  • Coordinate patient care

  • Verify insurance eligibility

  • Process insurance claims

  • Process payments

  • Schedule appointments

  • Communicate with you regarding your care

  • Respond to customer service requests

  • Deliver educational resources

  • Send newsletters and marketing communications (where permitted)

  • Improve our website and Services

  • Maintain patient records

  • Detect fraud or misuse

  • Comply with legal and regulatory requirements

We do not sell your personal information.

4. Email Communications

If you provide your email address, you may receive:

  • Appointment confirmations

  • Prescription-related communications

  • Educational materials

  • Pharmacy updates

  • Newsletters

  • Marketing communications

  • New service announcements

You may unsubscribe from marketing emails at any time. Transactional or healthcare-related communications may still be sent when necessary to provide services.

5. Payment Processing

Payments may be securely processed through RedSail Pay or other authorized payment processing providers.

EviaRx does not store complete payment card information on its own servers.

6. How We Share Information

We may share your information only as necessary to provide our Services, operate our business, or comply with applicable law.

Examples include:

  • BestRx for pharmacy management, prescription processing, insurance claim submission, and pharmacy operations.

  • CharmHealth for appointment scheduling, patient intake, secure messaging, clinical documentation, electronic health records, and patient engagement.

  • RedSail Pay for secure payment processing.

  • AsherHealth and affiliated licensed healthcare providers when coordinating telehealth or other healthcare services.

  • Insurance companies, Pharmacy Benefit Managers (PBMs), Medicare, Medicaid, and other payers for claims processing and reimbursement.

  • Laboratories and diagnostic providers when necessary to coordinate patient care.

  • Healthcare providers involved in your treatment.

  • Technology vendors that support our business operations.

  • Government agencies and regulatory authorities when required by law.

We do not sell or rent your personal information.

7. Business Associates

Some companies that assist EviaRx perform services involving Protected Health Information.

Where required, these companies operate under Business Associate Agreements ("BAAs") and are contractually obligated to safeguard your information in accordance with HIPAA and other applicable laws.

8. Legal and Regulatory Disclosures

We may disclose your information when required or permitted by applicable law, including for:

  • Prescription Drug Monitoring Program (PDMP) reporting

  • Public health reporting

  • Communicable disease reporting

  • Vaccine registry reporting

  • Adverse event reporting

  • Product recalls

  • Pharmacy inspections

  • Licensing and accreditation activities

  • Healthcare fraud investigations

  • Court orders

  • Subpoenas

  • Law enforcement requests

  • Other legal or regulatory obligations

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information and Protected Health Information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information and patient records for the periods required by applicable federal and Illinois law, accreditation requirements, insurance obligations, and legitimate business purposes.

11. Children's Privacy

Our Services are not intended for children under the age of 18 unless permitted by applicable law or provided in connection with authorized healthcare services.

We do not knowingly collect personal information from children in violation of applicable law.

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your information

  • Request corrections

  • Request deletion where permitted by law

  • Receive certain information about how your information is used

  • Opt out of marketing communications

Certain healthcare information may be subject to additional protections under HIPAA and other applicable laws.

To exercise your rights, please contact us using the information below.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

EviaRx is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will become effective upon posting to our website, and the "Last Updated" date will reflect the effective date of the revision.

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

EviaRx LLC

Chicago, Illinois

Email: info@evia-rx.com